Student Guidelines

Our student guidelines affect the time you spend as a student of the Institute. They're essential reading for all students and detail what we expect from you and what you should expect from us.

The student guidelines also include important information such as the right way to deal with the Institute, how to present written work and the way our grading and assessment system works. As a William Angliss Institute student, it is important that you read and understand these guidelines:

Code of Conduct

Student Guidelines

• Enrolment and Re-enrolment for Campus Based Training
  
• Course Fees and Payment
  
• Variation of Enrolment - subject additions and withdrawals
  
• Deferment of Studies
  
• Time Commitment
  
• Student Progress
  
• Assessment
  
• Results
  
• Articulation
  
• Graduation/Certificates/Awards
  
• Attendance
  
• Lateness
  
• Alcohol/Other Substances
  
• Mobile Phones
  
• Media Promotions
  
• Computer Access
  
• Staff
  
• Security
  
• Equal Opportunity
  
• Health and Safety
  
• Student Discipline
  
• Student Complaints and Appeals Procedure
  

Presentation of Written Work

Code of Conduct

1. STUDENT CODE OF CONDUCT

1.1.  Scope
This Code of Conduct applies to all William Angliss Institute (WAI) higher education students.

1.2.  Preamble
The purpose of this Code of Conduct is to explain to students their obligations and responsibilities and convey WAI's principles, which are aimed at enhancing the learning experience. While this Code cannot encompass all possible situations, where direction is required beyond the provisions of the Code it must be sought from an appropriate staff member and referenced against existing and applicable policy and procedure.

1.3.  Student Expectations
Students can expect that WAI will provide the following.

1.3.1. Policies and procedures

• Selection, enrolment, assessment and academic progress policies and procedures that are fair and equitable.
• A guarantee that changes to courses, administrative procedures and regulations will not be made without appropriate notice and will not disadvantage currently enrolled students, provided that satisfactory academic progress is made.
• Assurance that grievances will be dealt with quickly and satisfactorily through a clear set of procedures. 
• A campus environment in which occupational health and safety standards are maintained and safety and security issues addressed.
• Assurance that WAI complies with the Privacy Act and the Freedom of Information Act and that students have access to information held about them in accordance with these Acts.
• Assurance that WAI complies with all relevant legislative requirements.
• Advice to international students that the ESOS Act and the National Code provide for the Institute to advise relevant State and Federal Government Departments of certain personal details in relation to compliance with visa requirements.
• Assurance that the Institute will provide welfare and support services for students and that the Institute will operate in an environment set out in the ESOS Act and the National Code for international students.

1.3.2. Timely and accurate information

• Access to accurate and timely information about subjects and courses, including subject objectives, course content, assessment, workloads and attendance requirements.
• Access to accurate and clear information about financial costs and available support services to enable students to make an informed choice about their applications for study.
• Dissemination of results within a reasonable time of completion of subjects and feedback on those results by academic staff.

1.3.3. Quality of study programs

• Course and subject content that is up-to-date and informed by current scholarship.
• A teaching and learning environment that meets quality standards for its courses, its teaching and its physical and academic infrastructure.
• A study environment in which students are able to engage in rational debate and freely express alternative points of view in that debate.
• Reasonable access of students to academic staff for individual consultation, support and guidance.

1.3.4. Student participation and feedback

• The opportunity for students to provide considered feedback on their teaching and learning experience in subjects and courses.
• Assurance that feedback provided by students will be incorporated into the Institute's quality management system.
• Student representation on major decision-making committees.

1.3.5. Human rights

• A study environment that is free from harassment, discrimination and abuse of power, and one that respects the privacy of individuals.
• Treatment of students with courtesy and respect.
• Equitable treatment irrespective of gender, sexual orientation, race, ethnic or cultural background, disability, marital status, age or political conviction.
• The right to express dissent or political and religious views and the right to engage in peaceful protest, subject to complying with the laws of Australia and not endangering the safety of other students, staff or members of the community.

1.4.  Student Responsibilities

During their time at WAI, the Institute expects students to assume the following responsibilities.

1.4.1. Policies and procedures

• To be aware of the policies and procedures concerning their enrolment and use of Institute facilities and to obey the statutes, regulations, policies and procedures of the Institute as contained in the Student Guidelines.
• To respect all Institute property and facilities, including the library, computing and laboratory resources, and to respect the rights of others to use these facilities.
• To maintain academic integrity and to respect and comply with the conventions of academic scholarship.
• Not to engage in frivolous complaints or grievances where there are no demonstrable or substantiated grounds for complaint.

1.4.2. Timely and accurate information

• To attend classes and submit work in a timely manner.
• To supply accurate personal and other information to the Institute according to the deadlines set by the Institute, recognising that the Institute is required to comply with the Privacy Act, the Freedom of Information Act, the ESOS Act and the National Code.

1.4.3. Educational experience

• To be well informed about course and course requirements and to plan appropriately.
• To take joint responsibility for their learning and to accept responsibility for moving towards intellectual independence.
• To monitor their own progress in their academic program, in the context of reasonable access to academic staff for assistance and to the various academic support services.
• To prepare for, and actively participate in, their course.
• To incorporate feedback into their learning experience.
• To conduct themselves in a professional manner while undertaking professional placement and respect the confidentiality of client or commercial information made available to them as part of their placement.

1.4.4. Student participation and feedback

• To provide considered and honest feedback to the Institute and its staff on the quality of teaching and services.
• To participate actively in, and contribute to, the committees on which they are representatives or members.

1.4.5. Human rights

• To treat staff and other students with respect and courtesy.
• To treat other members of the Institute community equitably, irrespective of cultural background, disability, gender, sexual orientation, marital status, age or political conviction.
• To respect the rights of other members of the Institute community to express dissent or different political or religious views, subject to those actions or views complying with the laws of Australia and not endangering the safety of other members of the community.
• To show awareness of and sensitivity towards other cultures.
• To respect the opinions of others and to engage in rational debate in areas of disagreement.

1.4.6. Standards of Behaviour

This Code of Conduct establishes the following standards of behaviour as requirements of all students throughout their course. At all times, students must:

• abide by all regulations and requirements of the Institute and respond to all lawful and reasonable directions from staff
• be aware that all forms of academic dishonesty or misconduct are unacceptable and that the Institute may take measures to test compliance
• use all equipment and resources appropriately, legitimately and safely, following all occupational health and safety requirements
• follow the recognised policy and procedures for grievance resolution.

These Standards also establish any of the following behaviour as unacceptable:

• wilful unlawful and/or violent and/or unsafe disruptions of lectures, tutorials or other learning-based activities
• bullying, assaulting, harassing, intimidating or displaying aggressive, disruptive or ill-mannered behaviour towards others
• interfering with, or causing wilful or negligent damage or defacing, any Institute property
• theft of Institute property or any personal property
• attending under the influence, or in possession, of alcohol, drugs or any prohibited substance
• attending with weapons or items likely to cause harm or intimidation to others at any time smoking within 5-10 metres of building openings, air-conditioning intakes, gas storage areas or upon any external stairways or balconies
• discriminating against anyone on the grounds of gender identity, sexual orientation, lawful sexual activity, marital, parental or carer status, pregnancy, breastfeeding, age, physical features, impairment, race, ethnicity, political or religious belief or activity, or industrial activity.

1.5.  Breaches of the Code of Conduct

Students who breach the Standards of this Code of Conduct may be subject to disciplinary action as outlined in the Student Guidelines, which for serious breaches may involve permanent expulsion from the Institute and, in cases of suspected criminal activity, may involve referral of the matter to the relevant law enforcement authority.

1.6.  Related Documents

This Code of Conduct has also been developed to reflect the requirements and obligations of WAI towards staff and higher education students under State and Federal legislation such as:

• Victorian Equal Opportunity Act 1995 (Vic)
• Freedom of Information Act 1982 (Vic)
• Occupational Health and Safety Act 1985 (Vic)
• Human Rights and Equal Opportunity Commission Act 1986 (Cwlth)
• Racial Discrimination Act 1975 (Cwlth)
• Sex Discrimination Act 1984 (Cwlth)
• Ombudsman Act 1973 (Vic)
• Education Services for Overseas Students Act 2007 (ESOS Act 2007)
• National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students (National Code)
• Migration Act 1958
• Migration Regulations 1994
• Victorian legislation relevant to the education of overseas students.

1.7. These documents may be found on the Learning Resource Centre website under the compliance register.

Student Guidelines

1. Enrolment and Re-enrolment for Campus Based Training
(Non-campus based enrolments may vary from the guidelines listed below. Please contact your appropriate manager.)

Pre-enrolment
Subjects selected will be confirmed by Coordinators at enrolment to ensure an appropriate course load. Students will not normally be permitted to enrol in subjects additional to the normal course load unless approved by the Coordinator during enrolment. Enrolment in some subjects may be dependent upon successful completion of prerequisite subjects.

Note: Enrolment at WAI is into subjects (ie clusters of units or single units).

Changed Student Details

Students who have changed name or address details must provide updated information prior to or at enrolment.  The Institute will seek student permission to use students' email, fax, telephone number or address, etc. International students must as a condition of their Student Visa notify their change of address and contact details within seven days of changing their address to the International Education Office using the form which is available from the International Education Office.

Recognition (Recognition of Prior Learning)/Credit Transfers

Evidence of Recognition or credit transfers (subject exemptions) should be presented to Coordinators prior to enrolment. International students may apply for Recognition exemption/credit transfer after enrolment as per the policy in the Course Guide for International Students.

Enrolment - New Students

Students will be notified of their enrolment schedule either via VTAC or directly from the Institute.  At the completion of the enrolment day students will need to have obtained the following information and data, if not please contact the Information Centre for assistance.

Recieved an enrolment pack which contains:

• Enrolment form
• Enrolment confirmation
• Fees and charges schedule for domestic students
• Student employment pamphlet
• Orientation information sheet
• Learning support pamphlet
• Deferment / Withdrawal form
• Student card information
• Recognition application form
• Cyber centre access sheet
• Indemnity / Medical / Talent release forms
• Academic Calendar
• Subject descriptions (Higher Education students only, VET students receive in first class)
• Associated course costs
• Received confirmation of enrolled subjects
• Verified and signed an enrolment form
• Paid fees and received a receipt
• Been issued with a student card
• Been issued with a student diary
• Have previous studies confirmed and credit transfer documentation submitted
• Timetables (for Higher Education and July intake students only, for February intake timetables are issued at Orientation)

Re-enrolment

Students with unsatisfactory progress will not be permitted to re-enrol unless approved by the Student Progress Committee. Further information is available from Program Managers and the General Manager International Education Office.  Refer to section 6 of these guidelines.

Students will be notified of their enrolment schedule directly from the Institute.  At the completion of the enrolment day students will have obtained the following information and data:

• Confirmation of their enrolled subjects
• Updated and verified an enrolment form
• Paid fees and received a receipt
• Had their ID card updated
• Been issued with a student diary
• Timetable

Absentee Enrolment or Re-enrolment

Students unable to attend the required enrolment session must arrange for a nominated person to enrol on their behalf. In order to do this, students must complete and sign a Proxy form, available from the Information Centre. A Proxy form allows the nominated person to sign and pay for an enrolment on behalf of the student.

Orientation Program

The Program Coordinator coordinates the date, location and timetable for the orientation program. Students are notified of this information through an orientation information sheet in their Enrolment Packs.

During the orientation program, the following information is provided:

• contact details of staff in the relevant department, including the names and contact details of all academic and support staff who will provide assistance to students during their period of study
• information relating to on campus and local off campus services
• information about making appointments with support staff for assistance and advice
• Information about academic performance requirements an overview of the Student Guidelines, with emphasis on student guidelines and Institute support services
• information on Institute teaching methods, teaching styles, assessment methodologies, presentation expectation for assignments and projects, plagiarism and other relevant policies
• information on student visa compliance, housing, health matters and further study opportunities, and advice on inexpensive grievance and dispute resolution arrangements for international students.
• The orientation program will also include a tour of the Institute, to be conducted by Institute staff. Attendance at orientation is compulsory for all students.

Change of Institution / Provider

International Students
New legislation from 1 July 2007 regulating the provision of education to onshore international students has taken effect. The new Standard 7 of the National Code 2007 is part of the ESOS Act 2007. Students are restricted from transferring to another Australian education provider if they have not yet completed six calendar months of study in their principal program. (If you are here to study a single program, that program is the principal program. If you are here to study more than one program, the principal program is the final program of a packaged offer.)  Therefore, if you are currently studying in Australia for less than six months of the principal program, William Angliss Institute can only accept you into our course if the original registered provider has provided you a written letter of release

For current international students at William Angliss Institute, the Institute will only consider issuing a release letter under compassionate or compelling circumstances (see full policy). However, you have the right to lodge an appeal against this decision. You must lodge an appeal in writing with the Director, International Services, within 20 working days. Whether you choose to lodge an appeal or not, you must remain enrolled and attend all classes as normal until the process is complete.

If you have completed six months of the principal course at William Angliss Institute of TAFE and decide to change institution, you must notify the Angliss International Education Office of your intention to move to another Institution within seven days of issue of an COE by your new education provider.

2. Course Fees and Payment

For domestic students a Fees and Charges brochure will be issued. Students must read the Fees and Charges policy and be familiar with the fee structure, concessions, exemptions, refunds and fee receipt sections. If a student is unable to pay their fees on enrolment day, their place in the class cannot be confirmed and therefore may be forfeited. Fees are paid at the Information Centre at the time of enrolment.  Should you require further advice, please contact the Information Centre located on the Ground Floor in Building A.

Information for international students is provided in the Course Guide for International Students. International students must pay their fees by the dates set out in their notification letters.

3. Variation of Enrolment - subject additions and withdrawals

If a student needs to enrol in a subject or withdraw from a subject after they have paid fees then they need to obtain one of the following forms from their Student Management Centre or the Information Centre:

• Unit addition form
• Course cancellation form

The forms need to be completed by the student and then signed by the Coordinator. Students who do not notify the Student Management Centre of withdrawals may be given an 'N' (not yet assessed as competent) result for that subject.

VET Domestic Students

A refund of fees for domestic students will be considered if a student withdraws or defers from a course within the first four weeks of the course commencing. This process is conducted through the Information Centre. Students wishing to apply for a refund of tuition fees must do so within the academic year of the course to which the refund applies.

If a student withdraws after the first four weeks due to medical reasons or personal hardship, a written appeal for special consideration may be made to the Manager - Student and Administrative Services. This should be accompanied by an appropriate medical certificate or letter from the Student Counsellor who will require verification of the personal hardship situation.

VET International Students

International students who withdraw from a course of studies will be required to notify the International Education Office in writing and complete a Course Cancellation Notice from the Office.  This notice must be signed by the International Coordinator. Normally international students will be required to return to their home country within 28 days of withdrawing from a course.

Refunds for international students will be considered under the Refund Policy for international students as set out in the Course for International Students.

Higher Education Students

Students must notify the Senior Educator Higher Education immediately when they withdraw from a subject. Subject Variation Forms are available from the Information Centre or Student Management Centre and should be submitted to the Information Centre for processing with the Senior Educator Higher Education. Students who do not notify the Senior Educator Higher Education of withdrawal may be given a fail result. A refund of fees will be applicable if a domestic student withdraws or defers from a course prior to the census date.

The Refund Agreement in the Higher Education Course Guide for International Students applies to international students in relation to withdrawals or deferrals and refunds.

Payment for Repeat Units

Students who are required to re-enrol in a unit which they have previously not been successful in completing, are required to pay an additional tuition fee. The Coordinator will inform students of the appropriate fee. International students will be required to pay the fee for repeat units at the rate in place at the time the re-enrolment takes place and as listed in the current Course for International Students.

Personal Details Variation

To ensure prompt communication with students it is essential that records are kept up to date, especially addresses and phone numbers. William Angliss Institute regularly communicates with students through mail-outs, SMS, emails and telephone calls, so students should ensure their personal details are correct by contacting their Student Management Centre when changes occur. Personal Details Variation forms are available from the Information Centre. International students must register in writing any change of address through the International Education Office within seven days as a mandatory condition of their Student Visa.

Transfer Between Classes

Students must obtain a Class Variation Form from Coordinator as authorisation to enter a class for which they were not on the original class list. Unauthorised transfer between classes will result in attendance not being recorded or results not being issued.

International students

International students should refer to the Course Guide for International Students, as conditions are attached to Student Visas regarding full study loads.

4. Deferment of studies

In most cases students offered a place in the early round and first round offers through VTAC may apply for a deferment prior to the specified enrolment date for that offer. Students currently enrolled may apply for a deferment on satisfactory completion of their current semester's work (refer to Student Progress Policy) and prior to classes commencing for the next semester.

Grounds for Deferment

• personal hardship
• work or professional development opportunities

Term of Deferment

Deferment may be for a maximum of two semesters and may depend on the scheduling of the appropriate stage of the deferrer's course. The Institute cannot guarantee that the deferrer's will automatically be admitted back into the course.
Deferment Application forms are available from Student Management Centres or the Information Centre. All applications for deferment must be submitted to the Coordinator for domestic students, Senior Educator for degree students and the General Manager, International Education for international students.

A Coordinator must approve extensions of deferment. It is the responsibility of the student to contact the Coordinator / Senior Educator in writing to express their intention to resume studies at least two months before the next semester begins. Any appeal against a decision on deferment must be directed to the relevant Director.

International students must refer to the Course Guide for International Students and consult with staff in the International Education Office, as special conditions are attached to student visas regarding deferment. International students are not permitted to defer their studies except in exceptional circumstances and they must return to their home country for the deferment period. The maximum deferment period for international students is six months.

5. Time Commitment

Higher Education Students

Students should spend a minimum of three hours on additional work at home or in the library for each hour spent in a formal class at the Institute. Some subjects might require students to spend additional time in practical activities. Extra time may be required by students who are seeking a higher grade.

6. Student Progress

Australian Qualifications Framework

VET Students

The Australian Qualifications Framework comprises six qualification levels for vocational education and training courses. The qualifications are:

• Certificate I 
• Certificate II 
• Certificate III
• Certificate IV
• Diploma
• Advanced Diploma

Each qualification is linked to the level of skills required by employers. For example, a Certificate I provides students with the skills required for basic employment, whereas an Advanced Diploma enables a student to undertake complex tasks or organise others in a workplace.

Progress within a Course

VET and Higher Education Students

The prerequisite for entry into the next semester of a course is the successful completion of the preceding semester's subjects. Students who have not completed all of their subjects may be permitted to commence the next semester only if they have the approval of the Coordinator.

Definition of Unsatisfactory Progress

VET Students

Unsatisfactory progress is defined as an incomplete result in five or more units of competency in a semester, or repeated failure to complete an individual unit. 

Higher Education Students

Unsatisfactory progress is an incomplete result in two or more subjects in a semester, repeated failure to complete an individual subject, or failure to complete the course within nine years.  Students deemed to be making unsatisfactory progress will be referred to the Student Progress Committee.

Apprentices

Students should be aware that, where applicable, primary subjects in apprenticeships must be completed before secondary subjects can be undertaken, and secondary subjects must be completed before students can progress to operational subjects and electives.

Student Probation

A student whose progress is unsatisfactory will be placed on probation for the following semester. If the probation requirements are not met, the student will then be referred to the Student Progress Committee.

Student Progress Committee (SPC)

Student Progress Committees are coordinated by the relevant Program Manager.

Students whose progress is deemed unsatisfactory will be referred to the Committee before enrolment in the next semester. The Committee will then forward to those students a written request to attend an interview for a review of their progress. A student who does not appear before the Committee will not be permitted to re-enrol.

To find out more about the SPC procedures and appeals procedures, student should seek advice from their Coordinator  or go online at www.angliss.vic.edu.au.

International Students

The Institute is required to report to Immigration authorities on international student progress. The Program Management staff will monitor attendance and report to the International Education Office on a regular basis. If progress remains unsatisfactory for more than one semester, the Institute will notify the student in writing of the intention to file a report to the Australian Department of Education, Science and Training (DEST) for unsatisfactory course progress.  The student will have 20 days to appeal against this notice.  If the appeal is not successful, the Institute will proceed with the report to DEST and send an official letter to the student by registered mail. The Institute will also notify the Department of Immigration and Citizenship (DIAC) that this letter has been sent to the student. The student must then attend an interview with DIAC which will result in a decision as to whether the student visa will be cancelled or not.

7. Assessment

If a student is unable to comply with assessment requirements, due to special circumstances such as illness, they should apply to the Senior Educator for special consideration / extension of due date.  If a student does not meet expected timelines, they may jeopardize their opportunity of achieving superior or outstanding results.

Standards

Students will receive a subject outline at the first class in each subject/unit, stating the elements of competency, the forms of assessment and the dates of assessment. The standards on which competency is assessed will also be outlined. These standards are determined by teams of teachers led by a Coordinator whose job it is to ensure that teaching and assessment are uniform, and conform to national standards.

Appeals against Assessment

Students may appeal against an assessment if they feel they have been disadvantaged or discriminated against, particularly in relation to the standards outlined above. A Coordinator will explain the appeal process on request.

Use of Electronic Devices during Assessments

The use of electronic linguistic dictionaries, mobile phones and their functions, eg calculators' are not permitted in assessment situations.  Generally students will be allowed to bring into assessments only pens, pencils, non-electronic mathematical instruments and paper-based dictionaries - unless otherwise specified in the subject outline.

International Students

The Institute must report unsatisfactory academic results of international students to the immigration authorities, which may lead to cancellation of a student's visa

VET Students

In industry and in TAFE, competencies are the basis for measuring performance. Students are required to demonstrate competence in specified levels of performance in each unit they study.  Assessment of students may be undertaken in a variety of ways, such as formal or informal tests, assignments, practical demonstrations, project work, written or oral reports, simulation, and observation within the workplace.

During the first class of each subject the teacher will give an introduction to each unit that will be undertaken in that subject, and assessment details will be given in relation to all units.  At the start of each unit, students will be informed of the formal assessment requirements of the unit, including completion dates. For all assessment tasks, students will be given more than one opportunity to demonstrate competence.

Where students are assessed for group activities it is important that they attend classes designated for work on group projects. When students are assessed in a group it is each member's responsibility to:

• solve any problems within a group
• select group members based on their accessibility throughout the semester
• maintain a log book which details group members' contributions and set tasks
• if required, provide minutes of meetings held in and out of class time and industry visits

Event and Function Assessment

Teachers of relevant units will provide guidelines regarding student-managed events and functions. Students must refer to these guidelines before contacting external parties on behalf of the Institute as part of their assessment task (eg suppliers, potential sponsors, and collaborators) and representations of the Institute brand. A separate result will be given to each individual within the group.  Copies of assessments may be retained by the teacher until the following year.

Subject Completion

A student who does not complete a subject within a semester must either re-enrol in the subject the following semester or complete re-assessment within six weeks of the publication of results for that assessment task or by arrangement with the Senior Educator.

Higher Education Students

Assessment of students may be undertaken in a variety of ways, including examination, case studies, reports, essays, projects and research studies. At the start of each subject, students will be informed of the formal assessment requirements of that subject.

Where students are assessed for group activities, it is important that they attend classes designated for work on group projects.  A separate result will be given to each individual within the group.  Copies of assessments may be retained by the academic staff member until the following year.

Examination Regulations

1. Students will not normally be permitted to enter the examination room after the first 30 minutes of the examination (including any period of reading time as appropriate) has elapsed.
2. For examinations of up to and including one and a half hours in duration, no student may leave the examination during the first 30 minutes or the last 15 minutes. For examinations over one and a half hours in duration, no student may leave the examination during the first 30 minutes or the last 30 minutes.
3. Strict silence must be observed at all times in the examination room.
4. Students must not communicate with each other during the examination.
5. All personal belongings, including briefcases, bags, books, notes etc, must be placed in a designated area identified by the invigilator. Students taking open book examinations may only use books, notes etc specified by the examiner. Students requiring further equipment from a bag or briefcase after the commencement of the examination must ask an invigilator to obtain it for them.
6. Students are requested to switch off mobile phones and place them with their belongings in the designated area. If a candidate is found in possession of a mobile phone during the examination, they will be deemed to be contravening the examination regulations.
7. Students are requested to ensure their watches do not sound hourly.
8. Students are permitted to use silent, non-programmable calculators, unless expressly prohibited for a particular examination. Where appropriate, programmable calculators will be permitted in examinations where authorised by the Head Teacher in accordance with the assessment regulations issued to these particular students.
9. English and foreign language paper-based dictionaries are permitted in examinations. Any unauthorised material discovered inside dictionaries will be confiscated and candidates will be deemed to be in breach of examination regulations. Electronic dictionaries are not permitted in examinations.
10. Students are requested to complete the Attendance Form and place it on the desk for collection by the invigilator. Students are required to present their student ID card, or alternative photo ID, as proof of identity.
11. After examination papers have been distributed, students may not consult the examination papers until instructed to do so.
12. Students found copying, communicating with another student, or using any unauthorised materials may be expelled from the room. A written report on the incident will be submitted by the invigilator to the Examination Supervisor.
13. Should any student have to leave the examination room for personal reasons, they must be accompanied by an invigilator.
14. Any candidate who leaves the room unattended will not be allowed to return to the room.
15. Any candidate who wishes to leave the examination early must have their answer books collected by the invigilator before they leave their desk.
16. In the event of illness, should the candidate feel unable to continue with the examination, the student should remain seated and raise their hand to attract the attention of an invigilator.
17. If the fire alarm sounds during the examination, students must follow the instructions of the invigilator. Students must leave the room in silence and must not take any papers or material from the room and must adhere to examination regulations. Students must not re-enter the room before they are instructed to do so.
18. Students must ensure by the end of the examination that the front cover of each answer book has been completed.
19. When time is called at the end of the examination, students must stop writing immediately.
20. Students must remain seated until all answer books have been collected and counted and the invigilator gives the signal to leave the room.

8. Results

Results Table

VET Students
The subject outcome identifiers, which are used to record results, can be found below:

The following results may impact on fees - for further information please speak with the Information Centre staff:

The following results are for exemptions granted. APL results are entered via the Assessment Centre (exemption results may impact on fees - refer to the Information Centre):

Higher Education Students

Where a student has been granted a supplementary assessment to complete a subject, the results of this subject will be recorded as follows: 
 

All Students

Students will receive a print-out of their results at the end of each semester, and should check the accuracy of their results. The Institute is planning to introduce the facility of online access for students to review and print their final results online. Once this is implemented, students will be notified and the automated mail-out of results will not continue. 
Students who do not understand a result or who believe that a result is incorrect on their statement of results must communicate with their teacher or the relevant Coordinator as soon as possible. Any outstanding fees or Library fines must be paid before results are issued.

Students may appeal an assessment result if they feel they have been disadvantaged or discriminated against. The policy is available on the Institute's website..

Course Completion

Completion of the course occurs when a student has successfully completed all 26 subjects in the course sequence. If the course changes, a transition plan will be implemented and students will be notified of any changes at least 12 months in advance of the changes being introduced. These students will not be disadvantaged by changes, either financially or academically.

9. Articulation

VET Students

Every course at William Angliss Institute which leads to an Australian vocational qualification has provision in it for articulation between courses. If a student enrols in another course offered by William Angliss Institute, or by another Registered Training Organisation (RTO), credit for subjects completed might be granted in the new course. This applies to students entering William Angliss Institute from other RTOs, to students moving from William Angliss Institute to do courses at other RTOs, and to students moving from one course to another within the Institute. In all cases the appropriate selection criteria for course entry will apply. Students who have completed a relevant Certificate II as part of a VET in Schools program will receive credit transfer for the units that have been successfully completed.

10. Graduation/Certification/Awards

VET Students

At the successful completion of a student's studies, a certificate is issued to acknowledge that completion. It is the student's responsibility to make an application for the issuing of their certificate. Application forms are available from the relevant program area Student Management Centre (SMC). Certificates are only issued upon completion of the course the student initially enrolled in, unless a student formally applies to exit with a lower qualification.

The Institute conducts graduation and award ceremonies twice a year for students completing Diploma and Advanced Diploma levels of study for Hospitality, Tourism and Resort Management programs. A ceremony is held once a year for students successfully completing Certificate III and above for food industry programs and the Angliss Culinary Academy. Specialised courses of study may conduct individual graduation ceremonies as required.

Students should check that they have completed all of the course requirements before applying to graduate. Once a graduation application has been approved, an interim statement is available on request. Outstanding fees or Cyber Centre fines should be paid before graduation, or issuing of statements or certificates.

Students who elect not to attend the ceremony may collect their certificate from Student Records when notified of its availability.

Awards for academic excellence are presented to students at graduation ceremonies, award nights or other special functions. Nominations for awards are made by teachers and are based on criteria that vary according to the subject. Many of these awards are supported by industry and confirm their recognition of William Angliss Institute. For details of specific awards in your program contact the relevant coordinator.

Higher Education Students

At the successful completion of a student's studies, a qualification is issued. Students who require evidence of successful completion of the course before qualifications are issued may apply directly to the Student Records Department for an interim statement.

Formal graduation ceremonies are held twice a year. Qualifications for students participating in the formal Graduation/Awards Ceremony will be held by the Institute for issuing at the ceremony. Students who elect not to attend the ceremony will be notified of its availability for collection/mailing. They may collect their qualification from the Institute when notified of its availability.

Awards for academic excellence are presented to students at graduation ceremonies, award nights or other special functions. Nominations for awards are made by academic staff members and are based on criteria that vary according to the subject.

11. Attendance

VET Students

All students must be in attendance for the first class of each unit (unless otherwise advised) and attend all subsequent classes until all assessment has been completed, including re-assessments. There is an expectation in classes (as there is in the workplace), except in cases of illness, that attendance will be 100%. Individual teachers will outline their expectations, but students are encouraged to aim for 100% attendance, not only as an aid to learning but also because it helps develop team-work in class.

Higher Education Students

Students are expected to attend all classes. An excuse of unfamiliarity with subject matter or instructions will not be accepted if it is the result of an unexplained absence.  It is the responsibility of students to ensure that they are aware of examination dates and attend at the right place and time.

International Students

The Institute has an expectation that the attendance of all students will be 100%. Attendance will be monitored on a regular basis and the Institute will record non-attendance, including absences due to illness or for any other circumstance, on file. This information may be used in the decision to report the student to DEST for unsatisfactory course progress as described in point 6. Should you require further advice on this issue, please contact the International Education Office located in Building B.

12. Lateness

Punctuality is essential in the workplace for practical as well as courteous reasons. Students are expected to be punctual to class, in the same way as they would be expected to be punctual in their workplace now and into the future. Students who arrive excessively late, or who continue to be late for class or assessment, may not be permitted to attend that class. Students will find it more difficult to demonstrate competence if they have missed class time. For some practical classes, students who arrive late might have to repeat the class.

13. Alcohol/Other Substances

Classes do at times incorporate the use of alcohol. Under teacher supervision, students may taste alcohol where it is a requirement of the learning outcomes/elements of competence. Students on P-plates who are driving after classes incorporating the use of alcohol are not to consume alcohol. Students who do not wish to consume alcohol for religious or cultural reasons should inform their teacher so other arrangements can be made.

Students may not be on the premises under the influence of alcohol or other substances and may jepordise their enrolment at the Institute if found to be under the influence if found that they are interfering with health and safety or disrupting other students' learning. Similar health and safety requirements apply in the workplace.

14. Mobile Phones

Students must switch off mobile phones at all times when in classrooms and lecture theatres unless agreement is sought with the appropriate authority. Phones must be on silent before entering both floors of the Cyber Centre.

15. Media Promotions

Students who would like to promote outside the Institute activities relating to their studies (eg special events) should contact their Coordinator for assistance. The policy of William Angliss Institute is that all media representations are made through the Chief Executive's office. Any contact with media where it can be construed as representing the official view of William Angliss Institute must be approved by the Chief Executive Officer.

16. Computer Access

Cyber Centre

The Cyber Centre will issue all students with a copy of the relevant policies. Students are required to sign the Internet indemnity form before being licensed to use the Internet and email facilities in the Cyber Centre and the wireless networks.

Overdue items will attract fines. Any long term overdue items and large fines will result in network privileges disabled and results withheld. Students must ensure that any outstanding items are returned and library fines are paid prior to graduation.  Students are permitted to bring their bags into the Cyber Centre. However, the Cyber Centre reserves the right to inspect all bags when the door alarm is activated.

Students have access to over 150 computers on the Ground Floor and Second Floor of the Cyber Centre and can access a variety of applications via these computers. Staff are available to support students on both floors.

All current students will be assigned an individual login and unique password upon enrolment.  Students are expected to be responsible for managing their own accounts. As part of the account, students will be provided with an Institute email address and have access to 10mb of storage. Network space for storage is limited therefore a USB memory drive is recommended for large files.

Students need to be aware that the computers in the Cyber Centre are only available for educational purposes. There is no computer booking system, but there is a priority of use. Therefore, computer use will be monitored and the following will not be permitted at any time:

• chatting
• playing games
• SMS/text programs
• downloading music
• playing movies
• Skype or similar
• anything else that is considered non-educational

Wireless access

WAI-Wifi is William Angliss Institute's wireless network service, available to the Institute community and its guests. You can use your laptop or PDA equipped with a Wi-fi compliant device to connect to the network to browse the web and send and receive email. WAI-Wifi is available throughout the main campus including the Cyber Centre and student common areas. WAI-Wifi is offered to students of William Angliss Institute on a per-semester basis. WAI-Wifi provides a limited set of services such web access and email services. For more information please contact the Cyber Centre support staff.

Computer Network Security Policy

Any student found deliberately performing or attempting to perform any of the following is in breach of the code of practice for student use of electronic communications:

• attempting to access the administration network
• knowingly copy virus-infected documents and/or programs onto the network
• copy program executables from the computer or the network
• install any software onto the network/computer
• copy files from any source that is not owned by them
• modify settings not normally available to the student (eg change network settings)
• access information held in other areas of the network that are not normally accessible to them
• use dial-in services to achieve any of the above
• login using another student's password/user ID
• login using a staff member's password/user ID
• use William Angliss Institute resources to illegally access external computers, databases or networks

Should a student be found to be performing or attempting any of the above, and the action found to be deliberate, with sufficient evidence to sustain a breach allegation, the student will be subject to the Informal or Formal Resolution Process.

Internal Internet Access

The Institute provides students with Internet access and may make rules for the use of this service regarding on line time limits, transmission volume limits, excess usage and any other matter at all which the Institute considers desirable. William Angliss Institute may alter the rules at any time without notice.

The following rules apply:

• The student must not deliberately or recklessly do anything that damages William Angliss Institute's reputation or quipment, software, set-up or services.
• The student must not use their Internet/email access to annoy, harass or harm other Internet users.
• The student must not use their Internet/email access for any unlawful purpose or in any unlawful manner.
• The student will keep safe and confidential any access number, codes or passwords allotted to them.
• William Angliss Institute may delete without any notice any material found on its storage disks which is deemed to be unauthorised, unlawful, obscene, excessive in volume, uncollected for an excessive period, in an unauthorised place or dangerous.
• William Angliss Institute may make and keep any record it requires for the purpose of these rules or for the operation of its services.
• The student must not transfer, sell or share their Internet rights.
• The student must agree to abide by the Priority of Use policy as displayed in the Cyber Centre.
• The parties submit to the law of Victoria and Australia in relation to any interpretation of these rules or dispute arising out of it.
  

William Angliss Institute may terminate the student's network access immediately, if the student breaches these rules. If a System Administrator detects a breach of the code that they believe threatens the integrity of the network, they may immediately suspend the network access to a student suspected of the breach. An interview will take place immediately with the student in relation to the incident (if practical). The student will subsequently be informed, in writing, of details relating to the suspected breach and informed that the matter will be referred to the Manager Innovation Unit and the Senior Educator Higher Education.

The Manager Innovation Unit and Senior Educator Higher Education will receive an initial verbal report, followed by a written report on the matter within two working days, from the Reporting Officer, and will within two working days decide if the breach is considered a minor or major incident. In the case of a minor incident, the student will be counselled prior to privileges being restored. In the case of what is considered by the Manager Innovation Unit and Senior Educator Higher Education to be a major breach, the matter will be referred to a formal disciplinary process.

Formal Resolution Process

In the case of a major breach, the formal disciplinary process will involve the student being advised in writing within five days that the formal process has commenced. The student will be asked to attend a Discipline Committee interview and will be provided with all written reports and allegations in advance.

The Discipline Committee will consist of:

• the Manager Innovation Unit
• the Senior Educator Higher Education
• a student representative

The student will be informed, by certified mail within five days of the meeting, of the Committee's decision, the reason for the decision and the relevant appeal mechanism.

The Committee may decide by majority to take no further action or impose a penalty or combination of penalties. The degree of penalty depends on the severity of the breach or misconduct.

The type and combination of penalties will be at the discretion of the Committee and may include:

• a reprimand and caution
• payment of the cost of repairing damaged data, computer and/or network facilities
• an appropriate period of suspension to network access
• suspension for up to two semesters, including exclusion from the use of all library resources and prevention of re-enrolment, receiving results, graduating or receiving an academic award
• permanent expulsion from the Institute

If the above processes do not achieve a formal resolution, the matter could lead to police involvement.

17. Staff

To ensure a high standard of delivery and a positive learning environment, William Angliss Institute staff are committed to:

• ensuring treatment of all students is fair and equitable
• maintaining an awareness of equal opportunity and discrimination issues
• maximising learning opportunities for students
• adopting a professional approach at all times and in all aspects of course delivery
• complying with all OH&S requirements (see the A-Z section of the Student Diary for more details)

Where students have concerns about their learning environment, they are referred to the policies on informal and formal grievances in these guidelines, or to a student counsellor or Student Recreation and Liaison Officer.

Access to Staff

Academic staff members will make themselves available for consultation with students during designated times outside normal class hours. Students will be notified of academic staff availability in their first class.

Students who require urgent or immediate academic support should contact the Program Coordinator. For non-academic matters, students should contact the Student Management Centre or, in the case of international students, the International Education Office.

Contact details for academic staff members will be supplied to students at the beginning of each subject.

18. Security

All buildings at the city campus of William Angliss Institute are under constant security surveillance. When on campus, however, it is in the interest of all students to protect their personal property at all times. Should a student suffer a loss of belongings this should be reported via an Incident Report form available from Reception or Security. This form should then be lodged with the Manager, Property Services.

Personal belongings stored in lockers on campus are the responsibility of the student. Locks must be supplied by students and should be strong and well secured. Please refer to the A-Z Guide located in the Student Diary for more information.

19. Equal Opportunity

William Angliss Institute believes that all students have a right to equal opportunity in their education and is committed to providing a learning environment free from discrimination on the basis of gender, age, marital status, race, sexual preference, disability, pregnancy, parenthood and religious or political beliefs. The Institute has policies and procedures for dealing with discrimination and sexual harassment, and will ensure that any complaints are dealt with promptly and effectively. Students who have enquiries or complaints relating to equal opportunity, discrimination or sexual harassment should contact a Program Manager, Coordinator, Senior Educator, Counsellor, or Recreation and Liaison Officer. 

20. Health and Safety

Uniforms

For health and safety reasons, uniforms are often required in class as in the workplace.

Where a uniform is required for classes the following policies apply:

• Students who arrive for class without the required uniform or part of their uniform, or without practical kits, will be unable to participate in the class.
• Where dress required for classes is not at a professional standard (eg dirty or unpressed) students will be excluded from participation.
• Uniforms are not to be worn while travelling to and from the Institute or when students leave the Institute during breaks.
• Students are not permitted to smoke while in uniform.
• Change rooms are provided and students are not permitted to change in the corridors or toilets.

Personal Grooming and Jewellery

There are strict codes about personal grooming and the wearing of jewellery and body piercing for certain work environments. Students will be made aware of the regulations as appropriate to their course and they must familiarise themselves with and adhere to these rules. These will vary, depending on the industry and health and safety requirements.

• Workplace hygiene requires that jewellery should be limited to plain-banded rings and sleepers for pierced ears to avoid stones and small pieces of metal falling into food.
• Food handlers should keep their fingernails short as this makes them easier to keep clean; nail polish should not be worn.
• The Institute acknowledges Industry standards in regard to body piercing.  As the classroom is a simulated workplace, nose rings, eyebrow rings or other piercings to the face are not permissible in practical classroom activity, unless a piercing is for religious or cultural reasons.

Personal Health

Persons having any of the following conditions must not handle food:

• excretors of Salmonella Typhi or Salmonella Paratyphi
• acute gastroenteritis, including acute diarrhoea
• excretors of the aetiological agents of Cholera, Amoebic Dysentery or Bacillary Dystentery
• Hepatitis A or Hepatitis E and all other forms of acute hepatitis until diagnosed not to be Hepatitis A or Hepatitis E
• Taenia Solium (pork tapeworm) infection
• Tuberculosis (in the infectious state)

If you are a food handler and have been suffering from any of these illnesses, you may not attend work/class until you provide a doctor's certificate indicating that you are fit for work/class.

International Students

International students must have Overseas Student Health Cover for the duration of their studies at the Institute.

21. Student Discipline

This section outlines the Institute's regulations in relation to general student discipline and cheating and plagiarism.  Course coordinators can provide further information.

Bullying

Bullying is repeated, unreasonable behaviour directed towards another person which creates a risk to their mental or physical health and safety.  The Institute has a policy and procedure for dealing with bullying, and will ensure that any complaints are dealt with promptly and effectively. Students who have enquiries or complaints relating to bullying should contact a Program Manager, Coordinator, Senior Educator, Counsellor, Recreation and Liaison Officer. 

Discrimination (See Equal Opportunity)

Harassment/Sexual Harassment (See Equal Opportunity)

General Student Discipline

Students who engage in misconduct at the Institute may face disciplinary procedures.
This regulation deals with the following acts of misconduct:

• disruption of teaching, tutorials, lectures, periods of instruction or other learning based activities
• harassment/sexual harassment
• bullying (repeated, unreasonable behaviour directed towards another person that creates a risk to their mental or physical health and safety)
• wilful destruction, defacing or damaging to Institute property
• theft of Institute property or personal property
• misuse of Internet or computer systems
• assault and/or physical obstruction
• falsification of Institute official files
• any other misconduct which obstructs or unduly interferes with the business of the Institute
  

Note: Illegal activities on campus, including dealing in drugs or carrying weapons, are strictly forbidden and will be referred to the police and Institute Security.

Informal resolution process

Initially the people involved should attempt to resolve alleged misconduct.

If the student acknowledges the misconduct, the matter will be reported to the relevant Program Manager who may impose penalties outlined in this section.

If informal resolution is not possible at the source and/or the student denies involvement in the alleged misconduct, the matter is to be reported to the relevant Program Manager.

The relevant Program Manager must hold an informal meeting to gain information, establish intent and determine whether there is sufficient evidence to sustain the misconduct allegation. The relevant Program Manager will act as conciliator and adviser to try to clarify and resolve the discipline matter on an informal basis. If the discipline matter cannot be resolved informally the relevant Program Manager will refer the matter in writing to the Discipline Committee to determine a formal resolution to the issue.

Formal resolution process

The formal disciplinary process will involve the student being advised in writing within five days that the formal process has commenced. The student will be asked to attend a Disciplinary Panel interview whilst being provided with all written reports and allegations in advance. The student will be informed - by certified mail within five working days of the meeting - of the Panel's decision, the reason for the decision and the relevant appeal mechanism.

Penalties

The Panel may decide by majority to take no further action or may impose a penalty or combination of penalties. The degree of penalty will depend upon the severity of the misconduct.
The type and combination of penalties shall be at the discretion of the Panel and may include:

• a reprimand and caution
• payment of the cost of repair or replacement of lost, damaged, defaced or destroyed property
• an appropriate period of suspension for up to one year
• permanent expulsion from the Institute

Cheating and Plagiarism

Coying another's work without acknowledgement, and other forms of cheating, are viewed seriously.
Students at the Institute are expected to uphold academic integrity and avoid plagiarism. The way students present ideas and information in assessments must be totally their own.

Plagiarism occurs when someone submits work that was written by someone else as their own. It is considered to be plagiarism if a student uses material found in a text or online, or uses the work of another student or friend.

To find out more about what constitutes plagiarism, contact Coordinators or the Senior Educator Higher Education.

The following procedures will apply where:

• a student is clearly observed to cheat in an assessment
• evidence of cheating is discovered after completion of an assessment and supported by a second teacher's examination of the evidence
• assignments are submitted which indicate evidence of cheating or plagiarism, which is supported by a second teacher's examination of the documents
• use of and/or copying from electronic accessories (translators, diaries, dictionaries, palm pilots, mobile phones etc) is observed during an assessment and supported by a second teacher's examination of the evidence (this does not apply where special arrangements have been made in advance to cater for special needs)

Informal resolution
If a teacher/academic staff member detects a breach of the code as outlined in the previous sections they must attempt to clarify the situation with the student involved. If the student admits the misconduct, the matter will be reported to the relevant Coordinator / Senior Educator who may impose penalties outlined below.

If informal resolution is not possible, the teacher will inform the Coordinator, Manager or the Senior Educator of the student's name, the subject and the evidence of alleged cheating or plagiarism. The relevant Coordinator or Manager must hold an informal meeting to gain information, establish intent and determine whether there is sufficient evidence to sustain the cheating or plagiarism allegation. If the allegation cannot be resolved informally, the relevant Coordinator or Manager will refer the matter to the Discipline Committee to determine a formal resolution of the matter.

Formal resolution process
The formal disciplinary process will involve the student being advised in writing within fives that the formal process has commenced and being asked to attend a Disciplinary Panel interview whilst being provided with all written reports and allegations in advance.

The student will be informed by certified mail, within five working days of the meeting, of the Committee's decision, the reason for the decision and the relevant appeal mechanism.

Penalties

As the relevant test or assignment will not be assessed, the student is considered not to have completed the subject requirements.

• A not-yet-complete result will be recorded and re-enrolment will be required.
• Students found to have cheated or plagiarised during assessment will be listed on a database and immediately placed on probation.
• If a second incident of cheating or plagiarism is proven then the student concerned will face expulsion from the course.

Appeal Procedures

Under the process of natural justice, students have the right to appeal the decisions of the Discipline Panel established for general discipline matters and cheating and plagiarism. Each appeal must be in writing, stating the reasons for the appeal, and be lodged within five working days of receiving the outcome of the Panel decision.

The Appeal Board, on receiving the written appeal, will give the student the opportunity to attend and make an oral presentation in support of the written appeal. The outcome of the appeal will be conveyed to the student, by certified mail, within two days of the date of deliberation on the appeal.

Police Involvement

Notwithstanding the process outlined for dealing with student misconduct, breaches may be considered to be of such a major nature that they may be reported to the police. All reports to the police will be through the CEO. The decision to report to the police will only be taken after joint investigation by the Chair of the relevant Discipline Committee in consultation with the CEO.

A breach reported to the police will be processed through normal legal systems. Prior to or during the conduct of legal proceedings, the Institute reserves the right to suspend or expel the student until such time as the outcome of legal proceedings is known.

The CEO has the power to take proceedings to court to pursue both civil and criminal action on behalf of the Institute in these matters.

Note: All processes under these procedures on student discipline and all material in connection with the process will be treated as confidential.

22. Student Complaints and Appeals Procedure

Students are encouraged to use the Comments/Suggestion Form that has been developed as part of the Institute's Quality Assurance Program.

A student's first approach to solving a problem should be to discuss it with the relevant Department. A satisfactory outcome might be achieved through conciliation.

A grievance might be in relation to:

• payment of fees
• access to personal records
• student charges
• enrolment, induction or orientation
• scholarships
• course transfer
• graduation
• the way someone has been treated
• time limits for completing rationalised/discontinued/modified courses
• interaction with Institute staff.
• Inappropriate behaviour

Students who wish to lodge a formal grievance should refer to the full Student Grievance Policy and Procedures. This procedure provides a mechanism for lodging and resolving complaints. Students should read through the full process carefully and seek further advice if necessary. The Student Complaints and Appeals Procedure should be considered in conjunction with the William Angliss Institute Managing Diversity (Equal Opportunity and Minimisation of Inappropriate Behaviour) Student Policy. 

There are three stages to the procedure:

Informal - Students are encouraged to first discuss any concerns with the student or staff member involved, if possible. In cases where students do not feel comfortable about approaching the student or staff member directly, or where the self-help approach has not been successful, they can seek advice and/or support regarding their complaint from Institute staff.

Formal - In the case where informal attempts at resolving the complaint have not been successful, where the student wishes to bypass informal processes, or in cases of alleged serious misconduct such as sexual assault or assault, students have the option of lodging a formal complaint. This requires a student to submit written details of their complaint by filling in a complaint form (which can be obtained from the Student Information Centre) and submitting this to the relevant Program or Administrative Manager for investigation. The respondent will be informed of the nature of the complaint made against them. Anonymous concerns do not become formal complaints.
Students may wish to discuss their complaint confidentially with an Institute counsellor.  Counsellors can provide information about the student complaint process and offer impartial support. Either the complainant(s) or the respondent(s) may initiate a request for mediation at any time during the formal complaint process. Once the investigation is completed, all parties to the complaint will be advised of the investigation findings and recommendations, in writing.

Appeal - If dissatisfied with the outcome of the complaint resolution process, either the complainant(s) or the respondent(s) may lodge an appeal in writing to the relevant divisional Director within seven working days of notification of the outcome. The Director will convene the Appeals Committee who will investigate the complaint.
If the student is dissatisfied with the decision of the Appeals Committee, there is a right of final appeal to the Institute CEO.

External Complaints

If at any time the student is not satisfied with the fairness of this process, the student has the right to lodge a complaint externally with an appropriate Government authority such as:

• the Equal Opportunity Commission of Victoria
• the Human Rights and Equal Opportunity Commission
• other bodies as appropriate

International students do not lose their right to seek external dispute resolution services or seek other legal remedies provided by organisations such as the Dispute Resolution Commission of Victoria under consumer protection law.

Presentation of Written Work

1. Introduction

It is important for students to present carefully prepared written work. Written presentation in industry must be professional in appearance and accurate in content. If students develop good writing skills whilst studying, they are able to easily transfer those skills to the workplace.

2. Style

Students should write in a style that is simple and concise. Short sentences and paragraphs are easier to read and understand. It helps to write a plan and at least one draft of the written work so that the final product will be well organised. The points presented will then more readily follow a logical sequence and be relevant. Students should frequently refer to the question asked, to keep 'on track'. Teachers recognise and are critical of work that does not answer the question, or is 'padded' with irrelevant material. In summary, remember to:

• plan ahead
• be clear and concise
• answer the question
• proofread the final draft

3. Presenting Written Work

Types of written work

Students may be asked to write:

• short and long reports
• essays
• records of interviews
• questionnaires
• business letters
• resumes

Format

All written work should be presented on A4 paper, single-sided with a left-hand margin. If work is word-processed, one-and-a-half or double spacing should be used. Handwritten work must be legible and should also be well spaced to allow for ease of reading. New paragraphs should not be indented but should be separated by a-space. Pages must be numbered. If headings are also to be numbered, students should use a logical and sequential system of numbering.

Coversheet

All written work should be submitted with a cover sheet stapled to the front that contains:

• the student's name and student number
• the name and time of the class
• the due date of the assignment
• the title of the assignment
• the teacher's name
• a signed declaration that the work does not involve plagiarism

Keeping a copy

Students must keep a copy of written work in case an assignment is lost. This rarely happens but it can be disastrous if a copy has not been kept.

Inclusive language

This means language that includes every section of the population. For instance, if a student were to write 'A nurse is responsible for the patients in her care at all times' it would be implying that all nurses are female and would be excluding male nurses.
Examples of appropriate language are shown on the right:

• mankind  - humankind
• barman/maid - bar attendant
• host/hostess - host
• waiter/waitress - waiter or waiting staff

4. Report Writing

There are two main types of reports that students might be asked to write:

Information reports
Information reports require the writer to present facts that they have researched, or record observations made. This type of report does not require any evaluation of the data presented.
Analytical reports
Analytical reports are also researched. The difference is that in this report the writer is required to draw conclusions about the material presented and make recommendations for action based on the findings of the report.
Sections of an analytical report
The report contains the following sections in this order:
Title page
This contains the title of the report, date, writer's name, and teacher's name.
Synopsis or summary
This is an overview of the whole report including the recommendations. The reader should have a brief idea of what the whole report is about after reading this summary.
Table of contents
Sections and sub-headings of the report must be numbered consecutively and listed on the left of the page. Relevant page numbers for each section must be included on the right of the page.
Introduction
This should include the reason for writing the report (if applicable) as well as how and where the information was gathered. It should state what the report is about, what evidence or sources will be used and should provide an outline of the structure of the report.
Findings
This is known as the body of the report and is where the findings are set out. Headings should be used and sometimes point form is acceptable.
Conclusion
The writer draws together the relevant points from the information gathered. This is not the place to introduce new statements or ideas.
Recommendations
The writer recommends a plan of action based on the findings contained in the report. The recommendations must be a logical result of the findings and the conclusion - no new material can be introduced at this stage.
Appendices
Tables, graphs, brochures and other material that might be of interest should be included as numbered appendices rather than during the report, so the flow won't be interrupted.
Bibliography
All sources consulted must be acknowledged in the bibliography. This includes material gathered from interviews, reference books and magazine articles, the Internet and video (refer to section sixteen of these guidelines).

Writing the report
Four stages must be followed for a report to be completed satisfactorily.

Research
The first stage is to clearly define what the report needs to achieve. In other words, the writer must be sure to clearly understand what the report is to be about. During this stage the writer gathers material from various sources such as libraries and through interviews and visits. Notes must be kept so that sources can be acknowledged in the bibliography of the report.
Sorting information and planning order
The information gathered needs to be sifted and only relevant information included. Then points need to be ordered, with the most important being presented first. Writing an outline of the report will help shape the information into the most logical order.
Writing stage
The style of writing used in a report is impersonal; personal pronouns should be avoided. For instance the author would write 'Information for this report was gathered from visits to libraries, interviews with winemakers and from the writer's work experience,' rather than 'I gathered my information from visiting libraries, talking to winemakers and from my work experience'. Reports must be impersonal because they are objective documents prepared through research and analysis.
Editing stage
The writer should ensure that the report flows logically and that the information is presented clearly. It is important to check for spelling and grammatical errors before the final draft is produced. Sometimes writers miss errors in their own work so they have someone else proofread their work before handing in the final draft.
Further information about report writing is available from relevant teachers or from the Style Manual 5th Edition (AGPS'1997) which is available in the Cyber Centre.

5. Citing References

The preferred method of referencing work at the Institute is the author-date system.

The author-date system
In this system, citations appear in brackets after making reference to a writer's work, eg 'The hospitality industry comprises a variety of sectors (O'Shannessy and Minett, 2003: p.6). This way, references do not disrupt the text, but the reader does not have to look elsewhere to find the source. All references must be listed fully in a bibliography.

Bibliography
A bibliography is found at the end of any report or assignment. It lists every source of information referred to in the preparation of an assignment, and is arranged in alphabetical order by author's name.

Book example
For books, the author's surname and initials, date of publication, book title in sentence case and italics, edition number (if applicable), publisher and place of publication must be included.

• Dark, G, McLean D and Weatherhead S 2003, The professional cook's book: kitchen operations, Tertiary Press, Croydon, Vic.
• Roberts, K 2004, The leisure industries, Palgrave Macmillan, New York.

Journal or newspaper article example
For journals or newspaper articles, the author's name, date of publication, title of the article in single inverted commas, name of the journal or newspaper in italics, the volume and issue number (if applicable) and page numbers must be included.

• Murak, G 2004, 'Turnaround with help from your staff', Restaurant Hospitality, July, vol. 88, issue 7, pp.68-72.

Videocassette example
For videocassettes, the director/producer's name (if applicable), title in italics, date of publication, production company and place of publication should be included.

• Service management 1985 (video recording), First Training, Sydney.

Website example
For websites, the home page name, full title of the work, date of the work, date of the visit and the full http: address in <brackets>, should be included.

• Lonely Planet: Destination Egypt 2004, accessed 1 September 2005, <http://www.lonelyplanet.com.au/ /afr/egy.htm>.
• WorkCover Authority of New South Wales, 'Outline of Worker's Compensation Premium Scheme for NSW 1996/97', WorkCover New South Wales, viewed 28 March 2006, <http:/www.workcover.nsw.gov.au>.

DVD example
For DVDs, the author's name (if known), the title in single inverted commas, the name of the DVD in italics, the date of publication and the publisher must be included.

• Coffee art 2005, (DVD), Glebe Coffee School, Glebe, N.S.W.
• 'Dairy Produce Act 1986', Commonwealth statutes and statutory rules 1996, (DVD), Data Law Services, Canberra.